FAQs

Where do your deliveries ship from?

All orders are shipped from our fulfillment center in Sea Point, Cape Town, ensuring quick and reliable delivery.

How long does delivery usually take?

You can expect your order to arrive within 2-5 business days after it’s been placed. We use trusted couriers to ensure prompt and safe delivery.

How fast do you process orders?

We aim to dispatch orders within 1-2 business days, with some orders even going out the same day, depending on the time of order.

Is delivery free?

Yes! 100% free.

Will I receive a confirmation for my order?

Yes! After placing your order, you’ll receive a confirmation email with your order number and details.

Who do I contact for help with my order?

If you need any assistance with your order, feel free to reach out to us via our customer support channels—we’re here to help.

What payment options are available?

We accept all major credit and debit cards to make your checkout experience seamless.

How secure is my payment information?

Your security is a top priority. We use SSL encryption throughout the checkout process to safeguard your payment details.

Will my personal information remain confidential?

Yes, your privacy is important to us. We don’t share or sell your information—your email is used solely for order updates and occasional promotions.